Problem Navigation is trying to solve — Problem statements from Ange’s webinar

Solution Overview

Many of the providers we work with consistently reach out to their patients at specific intervals in a patient’s episode of care. We’ve added Task Management to Force, a new feature set designed to enable seamless, proactive outreach and navigation workflows.

Using the new Tasks capability, providers can prioritize and track the completion of  check-ins, calls, and other standard communications. Tasks on Force streamline and organize patient navigation, eliminating the need for spreadsheets, post-it notes, and other analog methods for tracking follow-ups.  

Standardize communication

Many of the providers we work with consistently reach out to their patients at specific intervals in a patient’s episode of care. >> Enabling standardized out reach schedule. Know who to call and when to call them. Tailor tasks to your standardized workflow.

Prioritize 1:1 outreach

patients are already receiving standard, automated education and outreach from Force. Task management takes engagement level into account. Navigators can organize the todo list based on risk and engagement level to prioritize the patients who need them most.

Track extra task

Not every patient is alike. There will be specific tasks that come up on a patient to patient basis. You can add these tasks to your list on an adhoc basis — all info in one place.

Accreditation from the American Joint Replacement Registry unlocks crucial, nation-wide data

Organizations accredited by AJRR have access to benchmark data from patients nationwide, across thousands of metrics. This data creates opportunity for evidence-based development…

Furthermore, effective July 1, 2019, AJRR will become the sole pathway for meeting the Joint Commission’s Advanced THKR Certification requirement. Advanced Certification from TJC is a gold seal of approval for value-based organizations who wish to demonstrate their commitment to a higher standard of clinical service.


Force is an AJRR preferred vendor for outcomes collection

Force has a BAA and NDA relationship with AJRR to assist Clients with the data submission process. We can provide a direct feed to AJRR, which ships updated data monthly to We are able to access exact data dictionaries or specs from AJRR. As well as extract and send specific levels of data on behalf of clients.

One third of our clients have accreditation. They can demonstrate both compliance and outcomes metrics.

Screen Shot 2019-05-02 at 5.16.59 PM.png

Force captures all AJRR Recommended Level III Data

Screen Shot 2019-05-02 at 3.38.25 PM.png

Force integrates into the episode of care to engage patients by providing value, resulting in an outcomes collection rate of ##%.




Spine: ODI, NDI, Promis / Promis CAT


  • Pre-op (-90 days to -1 days)

  • 12 weeks

  • 6 months

  • 1 year (270 days - 365 days)

  • 2 years through 5 years as mandated by CMS (inc. BPCI + CJR programs)