Implementing technology for a health system can be difficult. Given the number of stakeholders, workflows, and overall goals of an organization, the complexity adds up very quickly, and you should never be alone trying to figure things out. This is why the supporting teams here at Force have determined that a digital solution is only as effective as the teams supporting it. This blog is the first in a series of common implementation challenges and the “people” solutions we’ve built to address each one.
Problem #1: No care team is 100% standardized -- a major reason our clients select Force versus a ‘one-size-fits-all’ solution.
Our partnerships begin with thoughtful, meticulous pathway creation. We know with confidence -- after guiding 125,000+ patients through their episodes of care in Force -- that for a patient to be active and empowered in their digital care plan, it must be prescribed by their physician. Patients need to hear from and be nudged by a trusted source. Providers are the biggest drivers of patient adherence, so at Force you can expect that we’ll want to spend time with your physicians to help scale their unique voice and reach patients with thoughtful and personalized interactions.
To do this, we utilize our in-house team of clinicians from which the company was founded. Force’s Clinical Integration team works alongside each Force-enabled physician to curate a video-based care plan that reinforces critical instructions to optimize the patients’ recovery journey. With no additional work for your team, we collect all instructions and education you currently deliver to patients, from the first appointments to post-operative care, and digitize it for in an easy-to-digest format.
It’s important to note, physicians never need to ‘start from scratch’ during the process of building their unique plan of care. Instead, we’ll begin with a template, created from best practices with other leading physicians across the country, which we help adjust to fit their individual instructions.
As much as we wish for smooth sailing after the initial care plan configuration, there are almost always tweaks that need to be made. The Clinical Integration team stays involved throughout the relationship to allow for agile pathway adjustment and future research enablement -- all of which is much easier to do with an up-and-running technology solution. The team has worked across hundreds of surgeon Care Teams and they have the process down pat.